Frequently Asked Questions
♥ 100% Made in the USA with precious metal supplied from one of the biggest precious metal wholesaler in the USA owned by BERKSHIRE HATHAWAY INC. No Cadmium in our Jewelry. 14K Gold Filled, 14K Rose Gold Filled, Sterling Silver .925 with Nickel Free and 14 karat Solid Gold (yellow, white, and rose).
Handmade Takes Time
Every piece is handmade to order in our Englewood Cliffs, New Jersey studio.
♥ How long does it take to receive my order? All orders (except voucher redemption orders from Daily Deal Sites such as Groupon and Living Social) leave our studio in about 5-7 business days. Therefore, US customers can expect to receive packages in about 2 weeks from the day of purchase. However, orders made by voucher codes will be shipped according to each website's vouchers/redemption details. International customers can expect to receive the package in 2-3 weeks to receive the package. However, it can take longer since different countries have different customs regulations.
♥ Can I expedite shipping? Yes, at checkout, you can choose either 'PRIORITY MAIL (2~3 Days)' OR 'EXPRESS (1~2 Days)' options to have the package delivered ASAP (US only).
♥ I've made a purchase few days ago. Can I have a tracking number? Please log in to your account to see your tracking number. We also send you a tracking number by email once your package ships out. For all International orders, we email Customs Form number to each customer once the item is shipped. Please note that you can track your package with your customs form number through http://www.usps.com/ up to US borders only.
♥ What Carrier do you use? All our items are shipped via USPS (United States Postal Service).
♥ I have purchased vouchers from a Daily Deal Site (i.e. Groupon and Living Social), when can I expect my package? It takes up to 3 weeks to process and 2~5 business days USPS to deliver your package. Therefore, please place your order according to this turn around time.
♥ What payment methods do you accept? We accept major credit cards (Visa, Master Card, American Express, Discover) and PayPal. If you are paying with the credit card, you do not need a PayPal account to place your order. Please note that PayPal is a form of a payment but also our shopping cart name which you can purchase with your credit card. Credit Card Payment processed by Paypal.com Inc. through 256-Bit SSL encrypted Secure Server for highest security in the net.
♥ We do not take personal checks.
- COUPON CODES:
♥ I already made a purchase but forgot to use my coupon code. Can I still get a discount? Sorry, but if you already made a purchase, we cannot give a discount. However, we have plenty of promotions through our newsletters and Facebook, so please consider signing up for our newsletter and join our Facebook page for your future purchases. If you have a trouble finding a place to put the coupon code, please stop your ordering process and contact us before placing your order.
♥ I have more than one coupon codes / voucher codes. Can I use them toward my one order? Sorry, only ONE Coupon Code or Voucher Code can be used toward ONE TRANSACTION and/or ORDER.
♥ Coupon codes cannot be combined with any other offers.
♥ Coupon Codes / Voucher Codes cannot be applied to previous orders.
♥ Can coupon codes or voucher codes used toward shipping fee and taxes? No, coupon codes and voucher codes are used only toward product purchases.
♥ Can you stamp on the back of the name charms? All our hand stamped jewelry can only be stamped on one side except for a double sided guitar pick and a thick heart charm. All characters have fairly deep impressions which leave slight embossed marks on the back. Therefore, only one side can be stamped.
♥ to see what the different fonts look like?